win32/small.CA virus

Discussion in 'Submit Normal Help Requests' started by Garcia001, Oct 23, 2012.

  1. Garcia001 New Member

    I received a message stating a restart was caused by win32/small.CA virus. It refers me to Microsofts

    Security Scanner to remove the virus. When I download and run the scan (both quick and full scans) it

    doesn't show up and says I have no viruses. What's up with that? I have Windows 7 .
  2. KevinL Administrator

    Hi,

    There many versions of the Win32/small/CA so check this link.
    http://www.microsoft.com/security/portal/Threat/Encyclopedia/Search.aspx?query=win32/small.CA

    If you need to check for malware here are my recommendations - these will allow you to do
    a thorough check and removal without ending up with a load of spyware programs running
    resident which can cause as many issues as the malware and maybe harder to detect as
    the cause.

    No one program can be relied upon to detect and remove all malware. Added that often easy
    to detect malware is often accompanied by a much harder to detect and remove payload. So
    its better to be overly thorough now than to pay the high price later. Check with these to an
    extreme overkill point and then run the cleanup only when you are very sure the system is clean.

    These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run
    them in regular Windows when you can.

    TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
    it will show any infections in the report after running - if it will not run change the name from
    tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
    check with the other methods below.
    http://support.kaspersky.com/viruses/solutions?qid=208280684

    Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Malwarebytes - free
    http://www.malwarebytes.org/products/malwarebytes_free

    SuperAntiSpyware Portable Scanner - Free
    http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE

    Run the Microsoft Malicious Removal Tool

    Start - type in Search box -> MRT find at top of list - Right Click on it - RUN AS ADMIN.

    You should be getting this tool and its updates via Windows Updates - if needed you can
    download it here.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
    (Then run MRT as above.)

    Microsoft Malicious Removal Tool - 32 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-

    75B8EB148356&displaylang=en

    Microsoft Malicious Removal Tool - 64 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-

    6349F4EFFC74&displaylang=en

    also install Prevx to be sure it is all gone.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
    security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
    here or use Google to see how to remove.
    http://www.prevx.com/ <-- information
    http://info.prevx.com/downloadcsi.asp?prevx=Y <-- download
    PCmag - Prevx - Editor's Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    Try the trial version of Hitman Pro :

    Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
    (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
    measures you have taken (such as anti virus software, firewalls, etc.).
    http://www.surfright.nl/en/hitmanpro

    --------------------------------------------------------

    If needed here are some online free scanners to help

    http://www.eset.com/onlinescan/

    -----------------------------------

    Original version is now replaced by the Microsoft Safety Scanner
    http://onecare.live.com/site/en-us/default.htm

    Microsoft Safety Scanner
    http://www.microsoft.com/security/scanner/en-us/default.aspx

    ----------------------------------

    http://www.kaspersky.com/virusscanner

    Other Free online scans
    http://www.google.com/search?hl=en&source=hp&q=antivirus free online scan&aq=f&oq=&aqi=g1

    --------------------------------------------------------

    After removing any malware :
    Also do these to cleanup general corruption and repair/replace damaged/missing
    system files.

    Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN

    Enter this at the prompt - sfc /scannow
    How to Repair Windows 7 System Files with System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Disk Check in Windows 7
    http://www.sevenforums.com/tutorials/433-disk-check.html

    -----------------------------------------------------------------------

    If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-

    54b7e1e7a5a4/

    ======================================

    If needed AFTER you are sure the machine is clean of all malware. (DO NOT USE IF
    MALWARE IS STILL PRESENT.)

    How to Do a Repair Install to Fix Windows 7
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    =======================================

    For extreme cases :

    Norton Power Eraser - Eliminates deeply embedded and difficult to remove crimeware
    that traditional virus scanning doesn't always detect. Because the Norton Power Eraser
    uses aggressive methods to detect these threats, there is a risk that it can select some
    legitimate programs for removal. You should use this tool very carefully, and only after
    you have exhausted other options.
    http://us.norton.com/support/DIY/index.jsp

    ================================
    If you are in North America, you can call 866-727-2338 for help with virus and spyware
    infections. See http://www.microsoft.com/protect/support/default.mspx for details. For
    international information, see your local subsidiary Support site.

    Microsoft Support - Virus and Security Solution Center
    http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab0
  3. swazrggf
    This message by swazrggf has been removed from public view. Deleted by KevinL, Sep 19, 2013.
    Sep 18, 2013 Show

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