My computer blue screen error

Discussion in 'Submit Normal Help Requests' started by samuel1, Dec 12, 2013.

  1. samuel1 New Member

    What happened?

    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.
    The problem seems to be caused by the following file: dxgkrnl.sys
    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:
    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.
    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.
    Technical Information:
    *** STOP: 0x00000116 (0xfffffa8008d09010, 0xfffff88004708a30, 0xffffffffc0000001,
    *** dxgkrnl.sys - Address 0xfffff88005168000 base at 0xfffff8800510b000 DateStamp
    Any help would be greatly appreciated.
  2. KevinL Administrator

    Please check the computer's hardware or drivers.
  3. samuel1 New Member

    Thank you!

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