Google Chrome pops up “Your preferences can not be read” upon startup

Discussion in 'Submit Normal Help Requests' started by harris, Mar 31, 2013.

  1. harris New Member

    Hi all,

    I am getting an error box when I start chrome. "Your preferences cannot be read. Some features may be unavailable and changes to p[references won't be saved."

    Any help would be greatly appreciated!
  2. KevinL Administrator

    Hi harris,
    1. Exit Google Chrome completely.
    2. Enter the keyboard shortcut Windows key [IMG] +E to open Windows Explorer.
    3. In the Windows Explorer window that appears enter the following in the address bar.
      • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
      • Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google\Chrome\User Data\
    4. Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
    5. Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.
  3. harris New Member

    Thank you very much

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